Contact Pest Xterminators and get a clear next step
Call 020 4579 9781 to discuss pest control in London, an urgent callout or a question about an existing booking. For a written enquiry, email office@pestxterminators.uk. Start with your postcode, the type of property and the signs you have noticed. We will help identify the next information needed.
For urgent activity, start with a phone call ↓
The details that make an enquiry useful ↓
Choosing a service when identification is uncertain ↓
Questions to ask before agreeing to a visit ↓
For urgent activity, start with a phone call
If the problem is disrupting use of your home or business, call to discuss availability rather than assume a written message will be answered immediately. Explain the affected area and why the situation is time-sensitive. A rodent sighting in a kitchen, repeated cockroach activity in a workplace or a suspected infestation in occupied bedrooms all need useful context.
Emergency callouts are offered, but the actual appointment must be confirmed with your postcode and access details. Ask what can happen next, whether preparation is needed and which information is required for a quote. Calling does not oblige you to identify the pest correctly or select a treatment before the situation has been discussed.
The details that make an enquiry useful
Have your postcode and property type ready: a house, flat, shared building or commercial premises may involve different access arrangements. Describe what you saw or heard, the location and when it started. Mention whether signs have appeared in more than one room. If you already have photographs taken from an accessible position, say so; do not disturb suspect material simply to obtain a picture.
Explain any previous treatment and whether instructions or reports are available. Also mention locked areas, fixed appliances or shared spaces requiring permission. These details help avoid a booking based on an incomplete picture and make it easier to discuss the appropriate assessment and practical next step.
Choosing a service when identification is uncertain
You can ask for help without knowing whether activity is caused by rats, mice or a particular insect. Our pest control overview explains the main service categories, and the individual pages describe useful observations for each enquiry. Avoid treating a skin reaction as proof of bed bugs or a scratching noise as proof of a particular rodent.
Tell us what is certain and what is only suspected. An inspection can establish the evidence and recommended approach. If the issue concerns gaps or repeated access after treatment, discuss pest proofing as well as the activity itself, so maintenance questions are not overlooked.
Questions to ask before agreeing to a visit
Ask who will provide the service, what the quoted work includes and which areas will be inspected or treated. Confirm the appointment arrangements, access and preparation needed, and whether return visits are included. Discuss children, pets and any relevant concerns so the provider can explain method-specific precautions.
If a landlord, managing agent or business manager needs to authorise work, arrange that before accepting a visit that depends on their approval. Read the booking confirmation and applicable service terms, especially where the scope or timing is important to you. A short list of clear questions at the enquiry stage is better than trying to resolve an uncertain agreement after work has begun.
Written enquiries and supporting photographs
Email office@pestxterminators.uk if a written explanation is more useful for a non-urgent enquiry or an existing booking question. Include a concise description, your postcode and a contact number if you want a call back. For photographs, focus on the relevant area and avoid including unrelated people, documents or private household details.
A picture of the location may be as useful as a close view of a suspected pest. Do not send passwords, full payment card information or sensitive information that is unnecessary to explain the problem. Our privacy policy explains the subject areas relevant to personal information and how to raise a data-related question.
Existing bookings, feedback and the published address
For a question about an appointment already arranged, give the booking reference and explain whether it concerns timing, access, preparation, the work carried out or further activity. Include the date and affected location where relevant. Keep the original confirmation available so the question can be considered against the agreed service. The published address is 19–23 Wells Street, Fitzrovia, London, W1T 3PQ.
This is contact information, not a promise of a walk-in inspection facility; arrange enquiries by phone or email before making travel plans. If your concern is urgent, use the phone and explain the issue directly. Written feedback is useful when it sets out the sequence of events clearly and identifies the question you want answered.
Questions about contact us
Can you confirm a same-day appointment?
Call with your postcode, property details and the problem. Same-day availability depends on scheduling, access and preparation, so ask for the appointment to be confirmed rather than treating general availability as a booking.
Can a tenant make the first enquiry?
Yes. Explain whether a landlord or managing agent needs to authorise work or repairs. The enquiry can help establish the next information needed, but permission and responsibilities should be clear before a visit depending on them is agreed.
What if I cannot prepare a room as instructed?
Tell us before the appointment. Describe the specific difficulty so the provider can discuss access or alternative arrangements. Do not assume the same scope can be completed when part of the required preparation is unavailable.